Clarity before you even arrive:

• When does my booking become binding?

The anticipation officially begins as soon as you receive our written booking confirmation, and the deposit has reached our account. We’ll send you all the details directly after your enquiry.

• Which payment methods are accepted at the hotel?

We value flexibility. Pay your bill however you prefer: in cash within the current legal limits in Italy, by debit card, Visa, or Mastercard. Bank transfer and advance payment are also possible.

• Can I pay my hotel bill in advance?

Of course. You can pay part or all of your stay in advance. On departure, we then charge only for services and extras used on site. Simply transfer the amount you wish directly to our account, or we can charge it to your credit card. For this, we require the card number and expiry date.

Bank details:
Raiffeisenkasse Latsch Hotel Jagdhof GmbH
IBAN: IT61 H081 1058 4500 0030 0005 606
SWIFT (Bic): RZSBIT21015

• What happens if my plans change at short notice?

Life is dynamic. You can cancel your booking completely free of charge up to 1 month before your planned arrival. Any deposit already paid will be refunded or credited towards your next stay.

• What fees apply to a short-notice cancellation?

Within the final month before the agreed arrival date, as well as in the event of early departure, we charge 80% of the accommodation price for the entire booking.

• Is there protection if something serious happens?

We strongly recommend taking out travel cancellation insurance. It covers applicable fees in the event of unexpected circumstances and gives you reassuring peace of mind before your holiday.

• From what time is my room ready?

Your personal retreat will be ready from 2:00 pm. If you arrive earlier, we’ll happily store your luggage safely. For the perfect start, you’re welcome to enjoy our generous breakfast buffet for €25.00 per person.

• What happens if I arrive late?

We hold your room reservation as standard until 6:00 pm on arrival day. If you’ll be arriving later, simply let us know. If you arrive after 8:00 pm, we’ll prepare a fine cold antipasti platter for you.

• By what time do I need to vacate my room on departure day?

We kindly ask you to vacate your room by 11:00 am.

• Can I extend my holiday on departure day?

Absolutely. Use of the entire wellness area on departure day is free of charge for the entire day. For maximum relaxation, simply add one of our optional extras.
Late check-out in your room, subject to availability: €25.00 per person, or €43.00 per person including the afternoon buffet
Afternoon buffet on departure day: €18.00 per person

• Can my dog come to Piris Jagdhof | Adventure Experience?

Well-behaved dogs are warmly welcome with advance notice. We charge €35.00 per day, excluding food, and prepare a cosy spot and bowls directly in your room.

• Where can my dog accompany me in the hotel?

Your four-legged companion is welcome to join you at the bar and on our sunny lawn, provided they remain calmly by your side. The dining room and wellness area are reserved exclusively for two-legged guests.

• Our dog doesn’t like being left alone – what can we do?

If your four-legged friend doesn’t like staying alone in the room during dinner, we can either prepare a table for you in the lobby or organise our dog sitter during mealtimes.

• Is there a dog sitter at the Piris Places?

We’re incredibly happy to organise a dog sitter to look after your pet by the hour or for a full day. Please let us know in suitable time when you’d like us to arrange this for you.

• What are the mealtimes at Piris Jagdhof | Adventure Experience?
  • Breakfast buffet: from 7:30 to 10:30 am, enjoy a generous selection of regional delicacies and freshly prepared egg dishes.
  • Afternoon buffet: from 2:30 to 5:00 pm, we serve a delicious mix of savoury warm dishes, Alpine snacks, and homemade patisserie.
  • Dinner menu: our exquisite 7-course choice menu is served from 7:00 pm. We kindly ask you to take your seat by 8:30 pm at the latest.

• How does the kitchen accommodate special dietary requirements?

Our kitchen is all about flexibility. Whether vegetarian, vegan or dealing with intolerances such as coeliac disease or lactose intolerance, simply let us know before arrival. Our kitchen team creates delicious, perfectly adapted menu alternatives for you every day.

• Do you offer vegetarian and vegan alternatives?

New this season, we offer a delicious 5-course veggie menu. If you follow a vegan diet, please let us know in suitable time so we can prepare especially well and cater to your needs as closely as possible.

• Is there a dress code in the dining room?

We appreciate a stylish, relaxed atmosphere. For dinner, we recommend smart-casual clothing. Bathrobes and sportswear are perfect for the Spa area and pool terraces.

• Do you have rental bikes?
  As a dedicated bike hotel, we provide top-quality bikes from MAXX Bikes in Rosenheim.
  • Hardtails and city bikes are on the house – children’s bikes too.
  • Electric hardtails and electric city bikes: €30.00 full day, €18.00 half day
  • Electric full-suspension trail bikes: €40.00 full day, €28.00 half day
  • Children’s e-bikes: €28.00 full day, €15.00 half day

• Where can I store my bike?

In our locked bike garage and at the hotel. You’ll find parking spaces with charging points, a wash station, workshop, and lockers for your equipment.

• What do I do with my sportswear?

We offer a free laundry service for your sportswear. You’ll find the laundry bag in your wardrobe. Simply hand it in at reception by 7:00 pm and everything will be freshly washed and ready for action again the next morning.

• Where can I park my car?

In our spacious outdoor car park or underground garage – both are included in the price.

• Can I charge my electric car?

Yes, there are several charging points in the car park. Electricity costs are added to your room bill.

• How can I get around locally?

As guests of Piris Jagdhof | Adventure Experience, you receive the South Tyrol Guest Pass for your entire stay, giving you free travel by train and bus throughout the region.

• Is Piris Jagdhof | Adventure Experience suitable for a holiday with children?

Very much so. Many families have been coming to us for years and have long since become friends. During the main holiday periods from Easter through summer and into autumn, our kids’ team lovingly looks after younger guests with climbing, rafting, archery, or crafts in the kids’ club. Families love the warm, easy-going atmosphere: kids can simply be kids, while you enjoy time for two or adventures together.

• Do you provide equipment for babies and toddlers?

We’re very well prepared for our smallest guests. Together with our partners Liini, swing2sleep and my junior, we bring everything to your room that your baby needs for good nights and cosy days. Just mention it when booking and the equipment will be ready when you arrive.

Everything about travelling with a baby →

• Are children allowed in the Rooftop Sky Spa?

The Rooftop Sky Spa belongs entirely to adults: an adult-only retreat high above Val Venosta where you can enjoy the pools and sweeping views together. Our other pools and Spa areas are open for shared family moments.

• How do I secure my preferred Spa treatment?

The most popular massage and beauty-treatment slots tend to book up quickly. We recommend booking your treatments conveniently from home before you arrive. That way, your preferred time is secured, and your holiday begins completely relaxed.
Spa opening hours: 9:00 am – 7:00 pm

Good to know: book 3 or more treatments per person and receive a 10% discount.
The discount is applied once only and cannot be combined with Spa packages, as these are already reduced.

• When are the pools and saunas open?
  • Pool landscape:
    Indoor pool: 6:30 am – 9:00 pm
    Outdoor pool: 7:00 am – 7:00 pm
    Sky Pool: 10:30 am – 7:00 pm
  • Sauna areas: the saunas on the 5^th floor and the Mountain Active Sauna heat up from 11:00 am; the remaining sauna area on the 1^st floor opens from 2:00 pm.